At Next Generation Digital Tools, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, so we’ve designed our refund policy to be clear and fair.

Eligibility for Refunds

Due to the nature of digital goods, we generally do not offer refunds once a product has been downloaded or accessed. However, refunds may be considered under the following circumstances:

• Technical Issues: If you experience a technical problem that prevents you from using the product, and we are unable to resolve the issue within a reasonable time, you may be eligible for a refund.
• Incorrect Product: If you accidentally purchased the wrong product, please contact us immediately. We can offer a refund or exchange, provided the product has not been downloaded or used.
• Misrepresentation: If the product you received is significantly different from its description on our website, please reach out to us for a possible refund.

How to Request a Refund

To request a refund, please contact us at info@nextgendigitools.com within 7 days of your purchase. Include your order number, details of the issue, and any supporting documentation (e.g., screenshots of the problem). Our team will review your request and get back to you within 3-5 business days.

Non-Refundable Situations

• Change of Mind: We do not offer refunds if you simply change your mind after purchasing a digital product.
• Downloaded Products: Once a digital product has been downloaded or accessed, it is generally non-refundable unless it falls under the eligible criteria mentioned above.
• Discounted Products: Products purchased during a sale or with a discount code may not be eligible for a refund.

Refund Process

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Contact Us

If you have any questions about our refund policy, please don’t hesitate to contact us at info@nextgendigitools.com.